FAQs
Everything You Need to Know
GENERAL QUESTIONS
Orders Questions
How do I place an order?
While browsing a product, simply select your preferred size and quantity, then add it to your cart. You can review or edit your selections at any time by clicking the cart icon in the upper right corner of the site.
Once you’re ready, proceed to checkout to complete your purchase, or continue exploring the collection at your own pace.
What payment methods do you accept?
We currently accept all major credit and debit cards, as well as PayPal.
For further assistance or additional information, please contact our support team.
Can I change or cancel my order after checkout?
Once an order has been placed and payment has been confirmed, it can no longer be modified or cancelled.
This policy allows us to process orders efficiently and ensure timely dispatch, as managing order changes may cause delays in our shipping workflow. If you have an urgent request, we kindly invite you to contact our support team as soon as possible. While changes cannot be guaranteed, we will do our best to assist where feasible.
Missing your confirmation email?
If you haven’t received your order confirmation email, please first ensure that your payment was successfully completed. In some cases, payment providers may require additional time to process a transaction, which can delay the confirmation email. During checkout, if the payment page appears to freeze or take longer than expected, we kindly ask that you do not refresh the page. Please allow the process to complete on its own whether the payment is approved or declined to avoid duplicate or incomplete transactions. We also recommend checking your spam or junk folder.
If you still haven’t received your confirmation, or if you have any questions or concerns, please don’t hesitate to contact us.
What is the status of my order?
We understand how important it is to receive your order as soon as possible. Once your shipment arrives in your country and is handed over to the local delivery carrier, you will receive a shipping confirmation email containing your tracking number.
Are returns available?
Returns are available for eligible items, provided they comply with our return conditions. Products must be in their original condition unworn, unwashed, and with all original tags and hygiene seals intact. Return requests must be submitted within 14 days of receiving your order.
To initiate a return, please contact our support team for assistance.
I have contacted the customer care team but have not yet received a reply. How should I proceed?
Our customer care team is available from 10:00 AM to 6:00 PM, Monday to Friday. As our team operates internationally, response times may vary due to different time zones.
We kindly ask you to allow up to 24 business hours for a reply. Your enquiry is important to us, and we appreciate your patience as we aim to respond as promptly as possible.
Interested in stocking AYRAWER products or partnering with us?
Yes, we are always open to collaborations and sponsorship opportunities, provided certain conditions are met.
Please contact us for further information.
Product Questions
Are tops and shorts sold as a set?
No, tops and shorts are sold separately. This allows you to freely choose and combine size, styles according to your personal preference.
Who can wear your products?
Our products are designed for all women and can be worn across a wide range of activities. They are ideal for practices such as Pilates, yoga, gym training, as well as for everyday wear.
How can I find the correct size for your products?
To view the measurements associated with our sizes, please visit the Fit Guide page, where you’ll find detailed information to help you choose the right size.
What should I do if I receive a faulty product?
At AYRAWER, we are committed to delivering products of the highest quality. Should you receive an item that does not meet our standards, please contact our customer support team within 14 business days of delivery.
If your order arrives with visible damage caused during transit, we ask that you notify our support team within 7 days of receipt so we may review the issue and provide appropriate assistance.
Where are your products designed and produced?
Our products are designed in Italy and manufactured in Hong Kong.